Technical Support Specialist (Government)

TL;DR

Technical Support Specialist (Government) (SQL/Windows): Providing technical support for government-sector software products with an accent on diagnosing and troubleshooting complex software and networked systems. Focus on resolving technical incidents via SQL queries, managing tickets in Salesforce, and maintaining high service level agreements.

Location: Must be a U.S. citizen based in Illinois (Hybrid/Remote)

Salary: $54,000–$80,000

Company

hirify.global is a provider of software solutions for managing data and legal discovery.

What you will do

• Diagnose, troubleshoot, and debug complex software and networked systems for technical and non-technical customers.
• Execute basic SQL queries using specialized applications and tools to resolve product-related incidents.
• Manage the end-to-end ticket lifecycle in Salesforce, ensuring accurate documentation and adherence to SLAs.
• Collaborate with senior team members to escalate and resolve high-complexity customer issues.
• Develop and share in-depth expertise in company products and services with clients.

Requirements

• Must be a U.S. citizen.
• Must be able to obtain and maintain a Public Trust clearance.
• Proficiency in SQL and Windows platform experience.
• Direct experience supporting clients as a primary contact via phone and email.
• Ability to work a 9-hour shift within 7am-7pm CST.
• Ability to travel up to 10% of the time.

Culture & Benefits

• Competitive base salary with an annual performance bonus.
• Long-term incentive programs.
• Professional growth opportunities within a specialized product vertical.
• Hybrid and remote work flexibility.