Customer Support Representative (Fintech)

TL;DR

Customer Support Representative (Fintech): Delivering support for employment and income verification solutions with an accent on data security and user inquiry resolution. Focus on processing authorization forms, managing user accounts, and collaborating with internal departments to ensure service delivery.

Location: Remote (United States)

Salary: $33,624 - $54,993

Company

hirify.global is a global data and technology company powering opportunities for people and businesses worldwide across various markets including financial services and healthcare.

What you will do

• Respond to user inquiries promptly via phone and email to resolve questions and concerns.
• Authenticate, upload, and process user authorization forms and verification requests.
• Manage user accounts and maintain detailed records of all interactions and actions taken.
• Ensure strict adherence to data security policies while handling sensitive user information.
• Coordinate with internal departments to facilitate issue resolution and efficient service delivery.
• Perform daily administrative tasks and complete special projects assigned by management.

Requirements

• Must be based in the United States
• High school diploma, general education degree, or equivalent.
• Knowledge of customer service principles, practices, and administrative procedures.
• Proficiency in basic web functions and relevant computer applications.
• Experience with professional email communication.
• Strong numeric, oral, and written language skills.

Culture & Benefits

• Fully remote work environment.
• Comprehensive core benefits including medical, dental, and vision insurance.
• Matching 401K plan.
• Flexible time off, including vacation, sick leave, and 12 paid holidays.
• Paid volunteer time off.
• Inclusive, people-first, and purpose-driven corporate culture.