Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Managing a portfolio of high-value Enterprise accounts for global brands and retailers with an accent on commercial growth, NRR, and strategic partnership. Focus on driving adoption, leading upsell conversations, and navigating complex organizational structures to ensure long-term value realization.

Location: Remote across Europe (preference for candidates based in Switzerland, France, Denmark, Poland, UK, or the Netherlands)

Company

A fast-growing scale-up building industry-leading creative operations software for the world's largest brands and retailers.

What you will do

• Own a portfolio of high-value Enterprise accounts end-to-end, from go-live through renewal and beyond.
• Carry responsibility for commercial outcomes, including renewals, expansion, and upsell within your portfolio.
• Conduct QBRs and executive business reviews to align stakeholders from end users to C-level sponsors.
• Proactively assess account health and prioritize interventions where they create the most value.
• Identify expansion opportunities by deeply understanding the customer's business and spotting unmet needs.
• Partner cross-functionally with technical success, support, and product teams to resolve blockers and share feedback.

Requirements

• Deep experience running high-touch Enterprise CS with six-figure ACVs.
• Proven track record of owning revenue outcomes (Expansion, Upsell, NRR) without handing off to an AE.
• Ability to navigate complex organizations and build relationships with VPs and C-level sponsors.
• Professional fluency in both French and English is a strict requirement.
• Must be based in Europe.
• Experience codifying CS frameworks and playbooks to elevate team performance.

Culture & Benefits

• Fast-growing scale-up environment with a flat and transparent organizational structure.
• Strong commitment to true work-life balance and treating team members as people, not numbers.
• Collaborative international environment with colleagues across Europe and the USA.
• Opportunities to influence CS processes, strategy, and the overall customer experience.
• Company trips and team events.