Enterprise Customer Success Manager (SaaS)

Location: Remote across Europe, with a preference for candidates based in Switzerland, France, Denmark, Poland, the UK, or the Netherlands.

Company

hirify.global builds software for creative operations used by major brands and retailers.

What you will do

• Own a portfolio of enterprise accounts from go-live through renewal and continued growth.
• Lead renewals, expansion, and upsell activities while forecasting commercial outcomes.
• Drive adoption and value realization through structured plans, usage analysis, champion building, and proactive intervention.
• Run QBRs and executive business reviews for stakeholders ranging from end users to C-level sponsors.
• Navigate complex organizations, build executive relationships, and identify expansion opportunities.
• Partner with technical success, support, and product teams to address customer feedback and remove blockers.

Requirements

• Significant experience managing high-touch enterprise customer relationships, including complex high-value accounts.
• Experience owning commercial outcomes such as renewals, expansion, upsell, growth, or net revenue retention.
• Ability to manage multi-threaded relationships across end users, executives, and C-level sponsors.
• Strong customer adoption, ROI, communication, and executive presentation skills.
• Ability to create frameworks, playbooks, or methodologies that improve the wider Customer Success function.
• Professional fluency in English is required.

Nice to have

• Previous experience as an Account Executive or in enterprise sales.
• Experience managing six-figure ACVs or larger enterprise relationships.

Culture & Benefits

• Remote, collaborative international environment with colleagues across Europe and the USA.
• Fast-growing scale-up environment with a flat and transparent structure.
• Opportunities to influence Customer Success processes, strategy, and customer experience.
• Work-life balance, company trips, and team events.

Hiring process

• Submit a short introductory video explaining your Customer Success background and interest in hirify.global.
• Include an optional CV in English and a link to the video in the application form.