Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of B2B clients to drive retention and revenue growth with an accent on relationship building and contract renewals. Focus on identifying upselling opportunities, negotiating contract expansions, and resolving client issues through cross-departmental collaboration.

Location: Hybrid (Portsmouth, UK) - Required to travel to the office 3 days a week

Salary: £30,000 – £40,000 (Base) + Commission (OTE £50k–£60k)

Company

hirify.global is an innovative SaaS company that provides software to identify businesses visiting their clients' websites to convert passive visitors into actionable leads.

What you will do

• Build and maintain strong relationships with a portfolio of B2B customers through regular stakeholder meetings.
• Drive revenue growth by identifying and executing upselling and contract uplift opportunities.
• Negotiate contract renewals and expansion proposals to ensure client retention.
• Collaborate with internal Support and Product departments to resolve complex client issues.
• Identify new use cases to increase product value for clients and develop growth strategies.
• Consistently achieve weekly KPIs and monthly targets both individually and as part of a team.

Requirements

• 2-3 years of experience in a client-facing role such as Account Management or Customer Success
• Experience working with CRM systems
• Proven ability to interact and communicate effectively with Director-level individuals
• Strong negotiation, strategic thinking, and problem-solving skills
• Self-starter mentality with a passion for delivering and meeting targets

Culture & Benefits

• Clear progression plan with salary reviews every 6 months.
• Comprehensive three-week onboarding process and continued personal development.
• Commission scheme and team incentives, including international trips for top performers.
• 25 days holiday plus bank holidays.
• Onsite gym, free parking, and an Employee Assistance Programme.
• Enhanced sick pay, maternity, and paternity pay, plus a pension scheme with employer contributions.