Client Support Technician (IT Infrastructure)

TL;DR

Client Support Technician (IT Infrastructure): Providing managed IT and cybersecurity support for mission-aligned organizations with an accent on helpdesk ticket resolution and endpoint management. Focus on troubleshooting macOS/Windows systems, administering SaaS platforms, and performing on-site technical deployments.

Location: Must be based in the DC, Maryland, Virginia (DMV) region for on-site client visits (up to 5 days a week).

Company

Managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations.

What you will do

• Solve end-user issues via email, Slack, and phone, ensuring a high-quality service experience.
• Perform deep-dive troubleshooting across Windows/macOS, networks, and SaaS platforms.
• Administer SaaS platforms including Google Workspace, Microsoft 365, Slack, Zoom, and 1Password.
• Investigate phishing reports, suspicious logins, and endpoint alerts using EDR and UEM platforms.
• Coordinate onboarding, including account setup and workstation configuration for new personnel.
• Create and maintain IT procedure documentation and conduct training sessions for client staff.

Requirements

• At least 2 years of Mac & Windows help desk experience, or 3+ years in customer-facing sys-admin roles.
• Proven track record of success in customer service and interacting with end-users.
• Strong technical fluency in modern IT stacks and ability to research new systems quickly.
• Willingness to travel and work outside normal business hours as required.
• Based in the DMV region for frequent on-site visits.

Nice to have

• Experience supporting Google Workspace and macOS in fast-paced environments.
• Experience with Microsoft 365, PC support, and Slack-centric communication.

Culture & Benefits

• Healthcare packages and optional 401K matching.
• Generous paid time off (PTO).
• Annual Learning and Development stipend.
• Cell phone stipend.
• Commitment to diversity, equity, and inclusion.