IT Support Specialist (Microsoft)

TL;DR

IT Support Specialist (Microsoft): Providing comprehensive end-user support across the organization with an accent on Windows ecosystem, identity management, and hardware maintenance. Focus on resolving technical incidents via ticketing systems, managing Azure AD/Entra ID permissions, and maintaining on-site infrastructure in the NYC office.

Location: Remote (US) with required on-site presence in New York City

Salary: $60,000 – $80,000

Company

hirify.global is a leading technology advisor and solution provider for SMBs, specializing in the integration of ERP, HCM, and CRM platforms.

What you will do

• Provide on-site technical support in the NYC office and remote support for employees organization-wide.
• Manage user accounts, groups, and permissions within Microsoft Entra ID, Azure AD, and Active Directory.
• Support and troubleshoot Windows laptops, macOS, iOS, Android devices, printers, and VoIP solutions.
• Resolve end-user tickets and service requests through the IT ticketing system with professional documentation.
• Coordinate employee onboarding, role changes, and offboarding processes according to security policies.
• Install and maintain end-user applications, including Microsoft 365, OneDrive, Teams, and EDR endpoint protection tools.

Requirements

• Must be based in or able to work on-site in New York City.
• Minimum of 3 years of experience in an end-user-facing technical support role.
• Hands-on experience with Windows 11, macOS, iOS, and Android.
• Proficiency with Windows Server, Active Directory, Group Policy, and Microsoft 365.
• Experience with cybersecurity solutions, specifically antivirus and EDR tools.
• Strong analytical and troubleshooting skills with the ability to explain technical concepts to non-technical users.

Nice to have

• Bachelor’s degree in a related technical discipline.
• Experience with desktop imaging software and server hardware.
• Certifications from Microsoft, VMware, Cisco, or Citrix.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement planning with company matching contribution.
• Paid Time Off (starting at 15 days annually) and 8 paid holidays.
• Financial wellness tools including HSA, FSA, and Identity Theft Protection.
• Employee Assistance Program (EAP) and specialized wellness program offerings.