Senior Associate Digital Renewal Representative (SaaS)

Location: Costa Rica; hybrid schedule with three days per week in the office

Company

A global software company creates tools that help innovators design and make buildings, products, factories, and entertainment experiences.

What you will do

• Execute end-to-end renewal motions and close renewals accurately and on time.
• Identify churn risks, disabled auto-renewals, retention blockers, and seat expansion opportunities.
• Work with customer procurement teams to complete renewal transactions.
• Maintain sales forecasts and pipeline visibility using CRM and renewal tracking tools.
• Collaborate with Account Executives, Customer Success Managers, and authorized partners on retention, adoption, cross-sell, and expansion activities.
• Share customer feedback and renewal insights across internal teams.

Requirements

• 2–4 years of experience in inside sales, renewals, account management, or customer-facing sales.
• Experience closing deals or renewals and managing multiple renewal cycles concurrently.
• Experience using CRM or renewal tracking systems.
• Strong organizational, time management, written, and verbal communication skills.
• Proficiency in English is required.
• Bachelor’s degree or equivalent professional experience.

Nice to have

• Experience in software, SaaS, or technology sales.
• Exposure to subscription-based or renewal-driven sales models.
• Experience with seat expansions, upselling, procurement teams, and contract-driven renewals.
• Experience collaborating with Account Executives, Customer Success, and partner organizations.
• Comfort working in a fast-paced, metric-driven sales environment.

Culture & Benefits

• Office-based inside sales environment designed to support skill development and collaboration.
• Flexibility within a modern working model.
• Competitive compensation may include base salary, annual cash bonuses, sales commissions, and stock grants.
• Comprehensive benefits package.
• Culture focused on belonging, meaningful work, and customer and partner collaboration.