Service Manager (German Speaking)

Location: Sofia, Bulgaria

Company

hirify.global is a Switzerland-founded global transformation partner delivering technology strategy, digital solutions, applications, and device and systems engineering across Europe and Asia.

What you will do

• Take ownership of the operational delivery of managed service engagements.
• Ensure service quality, stable operations, and alignment with ISO 20000-certified service management standards.
• Coordinate with engineering, DevOps, architecture, and security teams to maintain reliable services.
• Drive continuous improvement across service operations and client engagements.
• Manage daily client communication, reporting, and documentation in German.

Requirements

• Solid foundation in service management or IT operations.
• German proficiency at C1 level or above is required for daily client communication, reporting, and documentation.
• Ability to take ownership of client service engagements and operational delivery.
• Readiness to work with ISO 20000-certified service management standards.

Culture & Benefits

• Work with multidisciplinary teams on complex, regulated projects in areas including health and finance.
• Access certification sponsorship, including ITIL and ISO 20000.
• Participate in training programmes and receive mentoring from senior colleagues.
• Contribute to a global business operating across Europe and Asia.
• Inclusive workplace welcoming people from diverse backgrounds.