Service Management Problem Manager with German

TL;DR

Service Management Problem Manager with German (ITSM/ITIL): Identifying, analyzing, and resolving recurring issues across IT systems and services with an accent on root cause analysis, preventive measures, and service quality improvement. Focus on coordinating cross-functional action plans, strengthening problem resolution processes, and preventing recurring incidents through structured ITIL practices.

Location: Hybrid work available in Wrocław, Gdańsk, Katowice, Kraków, Lublin, Opole, Poznań, or Warszawa, Poland. Office-based collaboration is combined with working from home after onboarding.

Company

Global business and technology transformation partner delivering AI-powered technology, engineering, design, and business operations services across more than 50 countries.

What you will do

• Identify, document, and prioritize recurring incidents, anomalies, and service problems based on business impact.
• Conduct root cause analyses and develop preventive measures to reduce problem recurrence.
• Coordinate resolution action plans with incident management, change management, ITSM teams, and business stakeholders.
• Maintain problem records, resolution documentation, and management reports.
• Drive initiatives that improve service quality, efficiency, and operational stability.
• Share problem-solving knowledge and deliver training on problem management best practices.

Requirements

• Bachelor’s degree in IT, computer science, business, or a related field.
• Professional experience in problem management or a related IT service management role.
• Strong analytical, problem-solving, communication, and collaboration skills.
• Knowledge of IT service management frameworks, including ITIL.
• ITIL Foundation Certification.
• English and German at C1 level are required.

Culture & Benefits

• Hybrid working model with a modern office and ergonomic home-office setup after onboarding.
• Medical care, private life insurance, Sports card, and access to therapeutic support through the company helpline.
• Access to more than 70 training tracks and certification opportunities through the learning platform.
• Free access to language learning, TED Talks, and Udemy Business materials.
• Continuous feedback and regular performance discussions supported by a transparent performance management process.
• Inclusive workplace focused on fairness, diversity, and equal employment opportunities.