4 дня назад
Customer Delivery Manager with English
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Delivery Manager with English (Service Delivery): Leading high-value contracted services across delivery towers while managing customer relationships, risks, SLAs, costs, and performance metrics with an accent on customer satisfaction, operational governance, and service optimization. Focus on leading delivery teams, solving complex client issues, improving deal P&L, and driving reporting, transformation, and strategic operational plans.
Location: Sofia, Bulgaria; work-from-home opportunities are available. Shift: Bulgaria. Travel: 25%. Relocation is not offered.
Company
provides technology and contracted services for corporate clients, with a focus on customer and service delivery.
What you will do
- Own operational customer relationships and drive exceptional customer satisfaction.
- Lead delivery of high-value and in-scope contracted services across service delivery towers.
- Manage service performance metrics, reporting, risks, expenses, scope, resources, and delivery costs.
- Act as the primary contact for operational issues and ensure timely, cost-effective SLA delivery.
- Lead service delivery teams, support account delivery managers, and contribute to service delivery plans.
- Lead moderately to highly complex projects, identify revenue opportunities, and drive transformation and optimization initiatives.
Requirements
- University or college degree.
- At least 2 years of service delivery experience, ideally in outsourcing, project management, or consulting.
- Fluent English, spoken and written.
- Experience in customer delivery management, customer handling, and client-facing work.
- Leadership, project management, or project coordination experience.
- Knowledge of MS Office, reporting tools, data management, and analytics.
Nice to have
- Service management certifications such as ITIL or Six Sigma.
Culture & Benefits
- Collaborative environment with support for professional growth.
- Career paths across customer and contract relationship management, business analysis, data and automation, process design, systems integration, project management, training, and leadership.
- Exposure to corporate clients, business sales functions, and senior management.
- Additional medical and life insurance.
- Additional paid leave, food vouchers, wellness programs, sport cards, and work-life balance support.
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