Global IT Service Delivery Manager

Location: Runcorn, Cheshire, United Kingdom

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions in more than 140 countries.

What you will do

• Own end-to-end intake and triage for assigned Project LITE requests.
• Act as the primary liaison between business stakeholders and Global IT teams.
• Facilitate requirements gathering, discovery sessions, and impact assessments.
• Coordinate delivery plans, timelines, dependencies, and risks across cross-functional teams.
• Apply ITIL practices to change, incident, problem, and service request processes.
• Ensure service readiness, operational transition, pipeline accuracy, reporting, and process improvement.

Requirements

• 4–6 years of experience in IT service delivery, ITSM, or IT operations.
• Hands-on experience with ServiceNow or an equivalent ITSM platform.
• Proven experience coordinating cross-functional IT initiatives.
• ITIL V4 Foundation certification is required.
• Strong stakeholder management, communication, analytical, and problem-solving skills.
• Ability to manage multiple workstreams independently and navigate undefined demand.

Culture & Benefits

• Work focused on improving outcomes for patients with critical cardiopulmonary conditions.
• Innovation, self-motivation, and entrepreneurial spirit are valued.
• Opportunity to support technology and services used worldwide.