Technical Account Manager (AI)

TL;DR

Technical Account Manager (SaaS/AI): Partnering with Enterprise customers to maximize business value through workflow transformations and AI-powered adoption with an accent on integration strategies and technical optimization. Focus on designing AI-driven workflows, driving API/WebSDK integration, and leading large-scale change management initiatives.

Location: Must be based in the EMEA region

Company

hirify.global is a visual workspace for innovation that enables distributed teams to collaborate, brainstorm, and design products on an infinite canvas.

What you will do

• Guide customers in designing and evolving AI-driven workflows and governance across the innovation lifecycle.
• Drive integration strategies and automation using hirify.global's API, WebSDK, and MCP to increase business value.
• Monitor platform health and usage patterns to provide proactive, insight-driven adoption recommendations.
• Equip internal champions with strategies to scale adoption across departments and regions.
• Co-facilitate Quarterly Business Reviews (QBRs) and provide business outcome analytics to inform strategy.

Requirements

• 5+ years in consulting, technical account management, or forward deployed engineering within enterprise SaaS.
• Strong technical fluency with APIs, MCP connectors, integrations, and enterprise IT ecosystems.
• Experience using AI, prompt engineering, and agentic workflows to enable customer use cases.
• Proven ability to lead workflow optimization and large-scale change management initiatives.
• Expertise in platform analytics to drive data-informed decisions.
• Willingness to travel to customer sites up to 25%.

Nice to have

• Familiarity with low/no code tooling.
• Experience with collaboration tooling, Agile transformation, and product development workflows.

Culture & Benefits

• Equity and wellbeing benefits.
• WFH equipment allowance.
• Annual Learning & Development stipend.
• Supportive, diverse global team environment.