Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Designing and executing a Customer Success Framework to guide enterprise clients through onboarding and technical implementation with an accent on technically sophisticated enterprise systems and security configurations. Focus on translating complex business cases into policy engine configurations and managing the post-contract lifecycle to ensure autonomous system usage.

Location: Remote (US)

Company

hirify.global is a leading company specializing in Bitcoin-based enterprise systems and secure financial infrastructure.

What you will do

• Design the Customer Success Framework and guide enterprise clients through the entire post-contract lifecycle.
• Support pre-sales efforts by preparing presentations and configuring demo stands to reflect specific customer use cases.
• Coordinate technical key ceremonies and guide clients through infrastructure requirements and activation milestones.
• Deliver structured onboarding sessions to ensure clients maximize product capabilities and reach business objectives.
• Translate client-specific business cases into the product's policy engine, including approval flows and role management.
• Manage long-term relationships via regular check-ins and collaborate with Product and Engineering teams to drive UX/UI improvements.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, or Implementation Management for complex enterprise software.
• Proven track record in the financial services sector, specifically with banking software, treasury management, or digital payment infrastructure.
• Technical literacy in security concepts, including Key Ceremonies, PEDs, and HSM/HSC.
• Exceptional ability to lead live screen-sharing sessions and facilitate calls with diverse stakeholders.
• Experience in business process analysis and translating results into policies, instructions, and guidelines.
• Demonstrated ability to manage multi-week onboarding projects and milestone tracking.

Nice to have

• Experience decomposing repeatable processes into playbooks and technical knowledge bases.
• Ability to thrive in a high-growth, fast-paced startup environment.
• Capacity to manage multiple internal stakeholders across Engineering, Product, and Support.

Culture & Benefits

• Work in a high-growth, dynamic startup environment.
• Opportunity to work at the intersection of finance and cutting-edge blockchain technology.
• Flexible organizational processes as the company evolves.