Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing a strategic customer portfolio to drive adoption, retention, and growth within the European market with an accent on relationship building and data-driven success strategies. Focus on designing end-to-end customer journeys, identifying upsell opportunities, and acting as the voice of the customer for product improvements.

Location: Berlin, Germany (Hybrid or Remote)

Company

hirify.global provides cybersecurity and embedded cyber insurance solutions for organizations across Europe.

What you will do

• Manage a strategic portfolio of customers to increase adoption, satisfaction, and long-term retention.
• Identify and execute upsell and cross-sell opportunities based on deep understanding of customer needs.
• Collaborate with Product, Engineering, and Sales teams to deliver seamless and impactful customer experiences.
• Analyze customer health metrics to develop and implement actionable success strategies.
• Act as the internal advocate for customers, influencing product and service improvements through feedback.

Requirements

• At least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Fluency in both German and English for professional communication and presenting to senior stakeholders.
• Experience with CRM systems such as HubSpot or Salesforce.
• Strong analytical skills with the ability to turn data into actionable insights.
• Must be based in Germany (Berlin) for the hybrid/remote arrangement.

Nice to have

• Experience working within the SaaS or cybersecurity industry.

Culture & Benefits

• Remote-friendly culture with regular company-wide get-togethers to build team connections.
• Opportunity to collaborate with experts from national CERTs and intelligence agencies.
• Full ownership of a strategic function within a high-growth cybersecurity scale-up.
• Generous time-off policy, including dedicated wellbeing and volunteering days.