Senior Manager, Client Lead (Fintech)

TL;DR

Senior Manager, Client Lead (Fintech): Owning enterprise and institutional client relationships and expanding complex technology and professional services engagements with an accent on account growth, commercial strategy, and service adoption. Focus on shaping multi-team delivery programs, negotiating scope and pricing, and solving complex stakeholder and client satisfaction challenges across regulated financial environments.

Location: On-site in Lugano, Switzerland, with a focus on Zurich and Geneva.

Company

hirify.global develops blockchain and digital asset infrastructure and enterprise services.

What you will do

• Own senior relationships with enterprise and institutional clients in banking, custody, payments, and digital asset environments.
• Identify client needs, position and sell implementation, integration, platform, and ongoing support services.
• Lead account planning, pipeline development, service expansion, and commercial opportunities.
• Coordinate Solutions, Delivery, Product, and Engineering teams to align expectations, scope, and outcomes.
• Lead governance forums including steering committees, quarterly business reviews, and executive reviews.
• Monitor satisfaction, manage escalations, and feed structured client feedback into internal teams.

Requirements

• 7–10 years of experience in client management, account management, consulting, or service sales within fintech, financial services, or technology infrastructure.
• Proven success managing and growing enterprise or institutional accounts and selling complex professional or platform services.
• Experience working with regulated environments such as banking, custody, payments, or capital markets.
• Strong commercial, negotiation, contract management, communication, and stakeholder management skills.
• Ability to collaborate across technical, delivery, product, and geographically distributed teams.
• Swiss German, German, and English are required; French is highly preferred and Italian is a plus.

Nice to have

• Experience with blockchain, digital asset, or crypto infrastructure platforms.
• Consulting, system integration, or managed services background.
• Familiarity with custody, payments, treasury, or capital markets systems.
• Experience managing multi-year enterprise service engagements.
• Interest in progressing toward Director-level client or commercial leadership.

Culture & Benefits

• High-touch client engagement throughout the full service lifecycle.
• Cross-functional collaboration with Solutions, Delivery, Product, and Engineering teams.
• Opportunity to contribute to go-to-market initiatives, client references, and case studies.