IT Support Specialist

TL;DR

IT Support Specialist: Providing efficient end-user computing support and managing workplace IT infrastructure with an accent on hardware/software troubleshooting, LAN room maintenance, and A/V equipment support. Focus on maintaining global IT standards, managing IT asset lifecycles, and ensuring seamless operations across office and remote environments.

Location: Must be based in Madrid, Spain (Hybrid model)

Company

hirify.global is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage fleets and improve safety and sustainability.

What you will do

• Resolve Service Desk tickets while maintaining SLA compliance.
• Install, configure, and troubleshoot workstations (Windows, Mac, Linux, ChromeOS) and peripherals.
• Manage Google Workspace administration and corporate mobile device lifecycles.
• Oversee office IT infrastructure, including LAN rooms, networking hardware, and A/V equipment.
• Support office expansions, renovations, and new site deployments in collaboration with Facilities.
• Maintain IT asset inventory and documentation to ensure operational efficiency.

Requirements

• 1–3 years of experience in IT support (service desk, desktop, or infrastructure).
• Post-Secondary Diploma/Degree in Computer Science, IT, or Engineering.
• Strong knowledge of Windows, macOS, and Linux/Ubuntu operating systems.
• Proficiency with Google Workspace administration and troubleshooting.
• Familiarity with network concepts (LAN, WAN) and ITIL Foundations.
• Ability to lift and carry equipment up to 40 pounds.

Culture & Benefits

• Flexible hybrid working model with state-of-the-art office facilities.
• Generous medical and dental benefits for employees and family members.
• Employer pension contributions and tuition reimbursement.
• Electric vehicle purchase incentive program.
• Home office reimbursement and public transportation support.
• Subsidized fitness membership and inclusive work culture.