IT Support Engineer (Fintech)

Location: Amsterdam, Netherlands; on-site support is required for employees, meeting rooms, events, office moves, and inspections.

Company

Airwallex provides an integrated payments and financial platform for global businesses, combining proprietary infrastructure and software.

What you will do

• Provide on-site and remote IT support for employees and contractors, acting as the first point of contact for technical issues in EMEA.
• Troubleshoot Windows, macOS, iOS, hardware, software, Wi-Fi, DNS, and office network issues.
• Administer and troubleshoot SaaS applications including Google Workspace, Slack, Okta, Confluence, JIRA, Zoom, and Google Chrome.
• Run weekly new-hire onboarding and manage offboarding, laptop recovery, and equipment refreshes.
• Support meeting rooms, all-hands events, event spaces, office technology, office moves, build-outs, and inspections.
• Create documentation, triage complex requests, provide smart-hands support to other IT teams, and participate in global IT operations.

Requirements

• Exceptional written and verbal English communication skills are required.
• Prior macOS support experience is required.
• Strong customer service, hospitality, communication, documentation, and multitasking skills.
• Experience administering Google Workspace, Okta, Confluence, JIRA, and Zoom, with strong Slack proficiency.
• Foundational hardware and software troubleshooting skills plus intermediate networking troubleshooting across Wi-Fi, DNS, and office networks.
• Experience working in international, high-growth technology companies and matrix environments, with flexibility for basic on-call coverage and event support.

Culture & Benefits

• Work with international colleagues across a global IT operations organization.
• Support a broad range of technologies and projects while developing engineering skills.
• Operate in a fast-growing environment with ambiguity, cross-functional collaboration, and end-to-end ownership.
• Provide support both face-to-face in the office and through service desk, chat, and video channels.