Customer Renewal Manager

TL;DR

Customer Renewal Manager (Enterprise Software): Managing end-to-end customer renewals and recurring revenue growth across hirify.global accounts with an accent on account planning, contract negotiation, and retention strategy. Focus on preventing cancellations and revenue erosion, identifying expansion opportunities, and aligning sales, services, finance, and customer stakeholders.

Location: Hybrid in Cairo, Egypt

Company

hirify.global provides an enterprise intelligence platform that unifies data, knowledge, and business context across on-premises, cloud, and hybrid environments.

What you will do

• Own the end-to-end renewal lifecycle for assigned customers, including recurring revenue retention, on-time execution, and forecast accuracy.
• Build account plans with account executives, customer experience, finance, solution architects, and services teams.
• Lead customer engagement and negotiate renewal terms, service-level agreements, penalties, and contract documentation.
• Create and execute cancellation and erosion save plans to protect customer and revenue retention.
• Identify and support upsell, cross-sell, new-sell, and cloud expansion opportunities.
• Prepare customer presentations and participate in services delivery and operational review cadences.

Requirements

• BSc, BCA, or equivalent degree.
• Minimum 5 years of related work experience with demonstrated sales success managing account relationships.
• Experience working across business, technology, and services functions and communicating with stakeholders at all levels.
• Strong negotiation, presentation, facilitation, interpersonal, written, and verbal communication skills.
• Project and time management skills with the ability to manage multiple customer engagements simultaneously.
• Proficiency with Salesforce, Excel, PowerPoint, SharePoint, ERP, install-base, and contract lifecycle management tools.

Culture & Benefits

• People-first culture focused on employee well-being and professional growth.
• Flexible work model supporting decisions about when and where to work within the hybrid arrangement.
• Inclusive environment that values collaboration, transparency, and individual perspectives.