Workforce Management Sales Engineer

Location: Hybrid role based in the Pleasanton or South San Francisco, California offices; some travel is required.

Company

hirify.global is a fast-growing cloud software company delivering an AI-powered omnichannel contact center platform with workforce management capabilities.

What you will do

• Support sales teams on workforce management opportunities through discovery, customized demonstrations, and deep-dive product presentations.
• Consult with prospects on workforce management needs, best practices, and contact center improvement opportunities.
• Configure and position hirify.global’s WFM solutions to secure customer commitment, references, and referrals.
• Collaborate with Sales, Implementation, Channel, Product Management, and Marketing teams to achieve WFM revenue goals.
• Use demonstration tools to communicate product and suite value across targeted accounts.
• Train the broader Sales Engineering team on WFM sales techniques and best practices.

Requirements

• Five or more years of experience using workforce management software in contact centers.
• Strong knowledge of forecasting and scheduling for calls, email, chat, and back-office activities.
• Ability to lead customer discovery, communicate a compelling product vision, and influence stakeholders at multiple levels.
• Strong interpersonal, collaboration, and change-management skills in a fast-paced environment.
• Bachelor’s degree in a technical discipline or equivalent experience.
• Ability to work in a hybrid arrangement from Pleasanton or South San Francisco, California, with some travel.

Culture & Benefits

• Fast-paced startup environment with experienced industry leaders.
• Competitive compensation and corporate stock options.
• 401(k) and comprehensive medical, dental, and vision insurance.
• Casual workplace with paid lunches two days per week.