Sales Operations & Client Success Coordinator (AI/SaaS)

Location: Fully remote, available only from LATAM or the Philippines. Work schedule: EST, 9:00 AM–6:00 PM, Monday–Friday.

Company

An early-stage, founder-led AI-powered sales technology business providing productized outbound services through its own SaaS platform for restaurant and hospitality clients.

What you will do

• Source approximately 1,000 B2B leads per week and maintain lead lists across multiple client campaigns.
• Build cold email sequences, populate campaigns, provision domains and inboxes, and monitor deliverability.
• Respond to inbound prospect replies within 30 minutes, follow up with outstanding leads, and hand warm leads to clients.
• Own client onboarding and coordinate messaging, target audiences, campaign parameters, and ongoing communication.
• Identify workflow gaps, test new lead sources and outreach approaches, and recommend AI tooling improvements.

Requirements

• 2–5 years of experience in sales operations, revenue operations, outbound campaign operations, or go-to-market operations.
• Hands-on experience with AI tools beyond chat interfaces, including API integrations and Model Context Protocol (MCP).
• Experience sourcing and enriching B2B leads at volume with platforms such as Clay, Apollo, Deepline, or ZoomInfo.
• Experience running cold email campaigns and managing replies using platforms such as Instantly, Email Bison, Lemlist, or Smartlead.
• Experience setting up outbound email infrastructure, provisioning inboxes, and monitoring delivery rates.
• C1+ English is required for written prospect- and client-facing correspondence.

Nice to have

• Experience at a productized outbound or lead generation agency managing multiple client accounts.
• Go-to-Market Engineer or operational generalist experience.
• Experience with Zapier, Make, or n8n.
• Exposure to catering, events, hospitality, or restaurant technology.

Culture & Benefits

• Fully remote work within LATAM or the Philippines.
• PTO according to company policy.
• HMO coverage after three months for full-time employees based in the Philippines.
• Direct mentorship from international industry experts and ongoing learning resources.
• Global networking opportunities and team recognition for CRM hygiene and on-time reporting.

Hiring process

• Application and screening.
• Skills assessment and Topgrading interview.
• Client interview, job offer, and client onboarding.