Senior Technical Account Manager (Payments)

Location: Must be based in San Francisco (Hybrid: 3 days a week in the downtown office)

Company

Airwallex is a unified payments and financial platform for global businesses, providing integrated solutions for business accounts, payments, and embedded finance.

What you will do

• Act as the primary technical owner and trusted advisor for a portfolio of strategic enterprise clients.
• Provide expert guidance on Airwallex product suites and the customer's overall technical architecture.
• Serve as the primary escalation point for break-fix support and ad-hoc technical queries.
• Analyze and improve the support experience, providing contextual insights to internal teams.
• Collaborate with commercial account managers to identify optimization and upsell opportunities.
• Lead technical walkthroughs of roadmaps and performance metrics during Quarterly Business Reviews (QBR).

Requirements

• Bachelor’s degree in a STEM discipline with strong academic achievements.
• At least 5 years of experience in engineering, technical support, or a Technical Account Manager role.
• Thorough understanding of the software development lifecycle (SDLC) and API architecture.
• Proficiency in professional oral and written communication for presenting to executive decision-makers.
• Must be based in San Francisco and available to work from the office 3 days a week.

Nice to have

• Knowledge of the payments domain and financial services.
• Experience analyzing transaction patterns to drive system improvements.
• Practical experience integrating RESTful APIs into web applications.

Culture & Benefits

• High-ownership environment valuing "founder-like" energy and a builder mindset.
• Culture of curiosity and fast execution, encouraging the use of AI to solve problems more efficiently.
• Opportunity to tackle high-visibility problems within a globally valued fintech leader.
• Collaborative and humble team atmosphere focused on turning zero-to-one ideas into products.