Sales & Service Excellence Manager (Industrial Cleaning)

TL;DR

Sales & Service Excellence Manager (Industrial Cleaning): Driving profitable growth and managing strategic customer relationships for hygiene and chemical solutions with an accent on business development and service delivery. Focus on maximizing customer value through integrated solutions, optimizing account profitability, and ensuring service excellence.

Location: Kuala Lumpur, Malaysia

Company

hirify.global is a global provider of industrial water treatment and chemical solutions.

What you will do

• Develop and execute territory growth plans to achieve revenue, profitability, and market share objectives.
• Manage the full sales cycle for integrated solutions including cleaning equipment, chemicals, and service contracts.
• Serve as the primary contact for key accounts to increase customer retention and share of wallet.
• Partner with service teams to ensure equipment uptime, service compliance, and overall customer satisfaction.
• Analyze market trends and competitive activity to identify and pursue new business opportunities.
• Collaborate with cross-functional teams including Finance, Supply Chain, and Marketing to deliver integrated customer solutions.

Requirements

• Bachelor's Degree in Business, Marketing, Engineering, Chemistry, or Hospitality Management.
• 5–8 years of B2B sales or account management experience with proven commercial success.
• Experience selling capital equipment, industrial chemicals, or hygiene products.
• Excellent communication skills in English.
• Strong financial and commercial acumen with experience using CRM systems.

Nice to have

• Experience in Hospitality, F&B, Facility Management, or Chemical Manufacturing industries.
• Experience working within a multinational or global corporate environment.
• Additional local language capabilities.

Culture & Benefits

• Opportunity to drive strategic growth and manage a complex account portfolio.
• Collaborative environment working with regional and global stakeholders.
• Customer-first culture focused on delivering measurable business outcomes.