Technical Service Delivery Manager

Location: Flanders/Brussels, Belgium

Company

Sopra Steria delivers corporate technology, consulting, digital services, and software solutions for clients across Europe. The role is part of the Digital Platform Services business line, supporting core IT and business platforms across industrial, life sciences, public, and finance sectors.

What you will do

• Act as the primary liaison between customers and operational teams, maintaining strong relationships and representing customer priorities internally.
• Manage operational accounts, review tickets and requests, and ensure service delivery meets customer expectations and contractual agreements.
• Define, monitor, and report on SLAs; prepare monthly Service Level Reports and present them at steering committee meetings.
• Drive Continuous Service Improvement, operational automation, and optimization of technical and human resources.
• Coordinate critical incident resolution, including incidents outside business hours, and manage operational, financial, and project risks.
• Manage change requests and small to medium-sized projects of up to approximately 100 days, including planning, cost estimation, and P&L accountability; support pre-sales activities.

Requirements

• Master’s degree in a relevant field or equivalent professional experience.
• Experience as a technical Service Delivery Manager and knowledge of Application Management.
• Strong commercial skills, including consultative selling and proposal writing.
• ITIL v4 certification or equivalent, with knowledge of Agile or other project management methodologies.
• Excellent communication, presentation, organizational, and problem-solving skills, with a customer-oriented and adaptable approach.
• English, Dutch, and French are required, both verbally and in writing.

Culture & Benefits

• Flexible working arrangements with local and international opportunities.
• Competitive salary and an indefinite employment contract.
• Company car or mobility budget.
• Laptop, phone, phone subscription, insurance coverage, meal vouchers, and eco-cheques.
• Continuous learning through the Sopra Steria Academy, including more than 250 digital training sessions.