Commercial Customer Value Manager (Cybersecurity)

TL;DR

Commercial Customer Value Manager (Cybersecurity): Managing a portfolio of commercial-segment customers to drive retention, adoption, and expansion with an accent on gross revenue retention and value realization. Focus on identifying at-risk accounts, promoting AI-enabled capabilities, and converting customer satisfaction into measurable business growth.

Location: Johannesburg, South Africa

Salary: 760k–900k ZAR

Company

hirify.global is a global cybersecurity company providing a platform for email security and risk management.

What you will do

• Own renewal outcomes for the Commercial portfolio and forecast risk using Salesforce and Snowflake.
• Drive adoption of licensed modules and AI-enabled capabilities such as Cybergraph and ABEC.
• Manage NPS survey feedback and convert promoters into references and case studies.
• Identify and qualify upsell/cross-sell opportunities to increase Expansion ARR.
• Utilize AI-powered internal tools to prioritize portfolio activity and inform account planning.
• Conduct Quarterly Business Reviews (QBRs) and maintain accurate account health data.

Requirements

• 3+ years' experience in customer success, account management, or client-facing commercial roles.
• Experience in SaaS or cybersecurity sectors.
• Proficiency with CRM and BI tools such as Salesforce and Snowflake.
• Strong stakeholder management skills and ability to lead structured business reviews.
• Must be based in Johannesburg, South Africa.

Culture & Benefits

• Competitive base salary with eligibility for incentive plans.
• Inclusive, diverse community focused on equal opportunity.
• Comprehensive benefits package in accordance with local regulations.
• Professional environment supporting career growth in the cybersecurity domain.