Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing a portfolio of Enterprise accounts to drive product adoption and ensure realized value with an accent on privilege access management and customer relationship growth. Focus on identifying at-risk accounts, leading quarterly business reviews, and aligning cross-functionally on renewals and expansions.

Location: Must be located in Canada

Compensation: CA$98K – CA$122K

Company

hirify.global is a pioneer in securing human and machine identities through an AI-powered Identity Security Platform.

What you will do

• Manage a portfolio of Enterprise accounts as the primary point of contact.
• Drive onboarding and product adoption while tracking customer business objectives and goals.
• Lead regular customer check-ins and quarterly business reviews (QBRs).
• Proactively identify at-risk accounts and own cross-functional remediation plans.
• Manage and grow customer relationships, including identifying and nurturing key stakeholders.
• Align cross-functionally on upcoming renewals and potential expansions.

Requirements

• 3-5+ years of experience in a similar Customer Success Manager role.
• Must be located in Canada.
• Experience working directly with complex, multi-divisional, and multi-geographical enterprise customers.
• Ability to build strong connections with executive sponsors and understand business success criteria.
• Competency with Salesforce and Customer Success Management platforms.
• BA/BS degree preferred or equivalent experience.

Nice to have

• Knowledge of privilege access management and cybersecurity best practices.
• Experience with solutions such as CyberArk, BeyondTrust, or hirify.global.
• Fluency in French.

Culture & Benefits

• Culture based on core values: Spirited, Trust, Respect, Ownership, Nimble, and Global.
• Competitive salaries and a meaningful bonus program.
• Comprehensive healthcare insurance and life insurance.
• Pension/retirement matching.
• Employee assistance program, time off plans, and paid company holidays.