Customer Service Administrator (Calibration)

TL;DR

Customer Service Administrator (Calibration): Coordinating customer communications and data management for the Calibration Department with an accent on accuracy and professional service delivery. Focus on managing quotes, job records, and cross-functional collaboration to ensure seamless operational workflow.

Location: Onsite in Marietta, GA

Company

hirify.global (ATS) is a leading provider of critical testing, inspection, certification, and compliance services for manufacturing, aerospace, medical, and defense markets.

What you will do

• Serve as the primary point of contact for internal and external customers via phone and email.
• Create and maintain customer accounts and job records within CRM and IndySoft systems.
• Generate and manage quotes, work orders, and necessary onboarding documentation.
• Review purchase orders for pricing, terms, and technical requirements.
• Collaborate with calibration technicians, quality, and finance teams to ensure efficient workflow.
• Identify process gaps to support continuous improvement efforts.

Requirements

• High school diploma or equivalent (Associate or Bachelor’s degree preferred).
• 1 to 3 years of experience in customer service, administrative support, or inside sales.
• Proficiency with Microsoft Office Suite, specifically Excel.
• Strong verbal and written communication skills.
• Must be a "U.S. Person" (Citizen, Green Card holder, refugee, or asylee) due to ITAR export controls.
• Willingness to work onsite in Marietta, GA five days per week.

Culture & Benefits

• Full-time employment with standard business hours.
• Professional growth and continuous learning opportunities.
• Collaborative work environment across technical and administrative teams.
• Equal opportunity employer commitment.