Associate Business Advisor (Customer Care)

TL;DR

Associate Business Advisor (Customer Care): Managing customer interactions and resolving technical issues within an international contact center environment with an accent on customer experience and problem-solving. Focus on de-escalating customer frustration, troubleshooting technical issues using MS Office, and maintaining strong client relationships.

Location: Irving, TX (Remote work possible with a secure workspace and effective internet connectivity)

Salary: $24,310 – $68,150

Company

A global business and technology transformation partner helping organizations accelerate their digital and sustainable transition.

What you will do

• Manage multiple customer interactions and tasks while prioritizing requests and concerns.
• Provide technical knowledge and troubleshooting support to resolve customer issues.
• Build and maintain strong relationships to enhance the overall customer experience.
• De-escalate customer frustration through superior communication and problem-solving.
• Adapt effectively to accelerating changes in processes and requirements.

Requirements

• 1 to 3 years of international contact center experience.
• Minimum graduation degree requirement.
• Proficiency in Excel and other MS Office tools.
• Excellent written and oral communication, listening, and comprehension skills.
• Must be eligible to work in the US.

Culture & Benefits

• Comprehensive benefits package for full-time employees.
• Paid time off including vacation (12-25 days), company paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage.
• Retirement savings plans (401(k) in the U.S.).
• Life and disability insurance.
• Employee assistance programs.