Customer Service Representative

TL;DR

Customer Service Representative (EdTech): Delivering exceptional support to students and customers via phone, email, and chat with an accent on LMS navigation and order management. Focus on resolving complex customer inquiries with empathy and optimizing support workflows within Salesforce Service Cloud.

Location: Remote (Must be based in the US)

Company

hirify.global provides educational resources and a Learning Management System (LMS) to support students and professional customers.

What you will do

• Deliver multi-channel support through phone, email, and chat, assisting with LMS navigation and account access.
• Process customer orders from enrollment through completion and manage user entitlements.
• Document all customer interactions and manage support cases using Salesforce Service Cloud.
• Collaborate with Product, Sales, and Operations teams to resolve issues and improve products.
• Identify and implement opportunities to improve internal workflows and the overall customer experience.

Requirements

• Must be based in the US.
• 1–3 years of experience in customer service or a customer-facing role.
• Excellent verbal and written communication skills for phone, email, and chat support.
• Strong computer proficiency, including Microsoft Office.
• Strong analytical and problem-solving abilities with high attention to detail.
• Bachelor's degree preferred.

Nice to have

• Experience with Salesforce Service Cloud or other CRM platforms.

Culture & Benefits

• Fully remote work arrangement.
• Collaborative, positive, and customer-focused team environment.
• Opportunity to grow and evolve with the business through various projects and initiatives.