Customer Service Manager (Electronics)

TL;DR

Customer Service Manager (Electronics): Overseeing customer service and inside sales operations for a leading electronic components manufacturer with an accent on service excellence, talent development, and operational efficiency. Focus on managing EDI/SAP systems, optimizing order processing, and strengthening relationships with global distributors and sales teams.

Location: Hybrid work environment based in the US (Riverside / Los Angeles area)

Salary: $80,000 - $90,000

Company

hirify.global is a global leading manufacturer of electronic components serving automotive, industrial, communications, consumer, and medical markets.

What you will do

• Lead and develop customer service and inside sales professionals, including remote and international team members.
• Direct all customer service functions, including order processing, customer inquiries, web-based support, and sample requests.
• Oversee and optimize systems and processes related to EDI, SAP, and Sales Cloud.
• Develop and implement short- and long-term departmental strategies and manage budgets.
• Partner with Product Management, Sales, and Distributors to improve service delivery and customer experience.
• Lead customer feedback initiatives and administer biennial customer surveys.

Requirements

• Bachelor's degree in Business or a related field preferred.
• 5 to 7 years of experience in technical sales or customer service leadership, preferably within the electronics industry.
• Demonstrated experience leading teams and driving operational improvements.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Experience with SAP, Sales Cloud, CRM systems, or similar business applications.
• Must be able to work in a hybrid setup near Riverside or Los Angeles, USA.

Culture & Benefits

• Competitive compensation and benefits package.
• Hybrid work environment for better work-life balance.
• Professional development and career growth opportunities.
• Collaborative culture focused on innovation and customer success.