Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving client retention and revenue growth through relationship management and contract optimization with an accent on upselling and strategic account development. Focus on identifying new use cases, negotiating renewals, and resolving customer issues to maximize product value.

Location: Hybrid (3 days a week required in the Scottsdale Office)

Salary: Base up to $65,000, plus commission (First year typical earnings: $80,000–$85,000)

Company

hirify.global is a SaaS company that enables businesses to identify website visitors and convert them into actionable leads.

What you will do

• Build and maintain long-term client relationships throughout the contract lifetime.
• Drive revenue growth by upselling and uplifting existing client contracts.
• Negotiate contract renewals and expansion proposals.
• Host online meetings with stakeholders to review progress and desired outcomes.
• Identify and resolve customer issues in collaboration with Support and Product teams.
• Work towards weekly KPIs and monthly targets, both individually and as a team.

Requirements

• Background in Sales, Account Management, or Customer Success.
• Experience using CRM systems and interacting with Director-level individuals.
• Must be based in or able to work from the Scottsdale office.
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
• Strong communication and negotiation skills.
• Proven ability to work towards targets and KPIs.

Culture & Benefits

• Full benefits package including Medical, Dental, Vision, Life Insurance, and 401k.
• 20 PTO days, 9 public holidays, and your birthday off.
• Quarterly incentive trips abroad for top performers (e.g., Aruba, Barbados, Vegas).
• 2 paid volunteer days and company-planned fundraisers.
• Regular social events such as Diamondbacks games and team nights out.