Customer Growth Manager (Fintech)

Location: London, United Kingdom; hybrid workplace. The role may be performed from anywhere for one month per year.

Company

hirify.global is an insurtech scale-up providing a platform for digital embedded insurance experiences across European markets.

What you will do

• Own a portfolio of significant enterprise partners across financial services, mobility, insurers, and brokers.
• Grow portfolio revenue by protecting live-program performance and developing upsell and cross-sell opportunities.
• Create account growth plans covering objectives, KPIs, priorities, and internal delivery requirements.
• Build stakeholder relationships from operational teams through C-level, and lead quarterly business reviews based on performance data.
• Identify renewal and churn risks early and coordinate mitigation plans across Product, Engineering, Operations, Legal, Sales, and Partnerships.
• Represent partner needs internally, support new product and market launches, and help convert qualified opportunities.

Requirements

• Approximately 5 years of experience in Customer Success, Account Management, Partner Management, or business consulting.
• Experience in B2B SaaS, fintech, financial services, or insurance, with enterprise accounts and multiple stakeholders.
• Experience contributing to commercial targets, developing account plans, and structuring expansion opportunities.
• Strong negotiation, data analysis, prioritization, and cross-functional coordination skills.
• Practical use of AI tools for partner preparation, account-data analysis, or workflow automation.

Nice to have

• Experience in insurance, embedded finance, payments, fintech, mobility, or travel.
• Experience with HubSpot, Looker, Jira, or comparable CRM and analytics tools.
• Additional European languages.

Culture & Benefits

• Flexible hybrid work environment with the option to work from anywhere for one month per year.
• Generous time off.
• Global WeWork subscription for remote employees in London and Europe, or access to a dedicated space in Brussels.
• Collaborative culture focused on teamwork, initiative, inclusion, and regular social events.
• Opportunity to shape the Customer Growth function during a significant stage of company growth.