Customer Success (AI)

TL;DR

Customer Success (AI): Managing technical depth and commercial outcomes for B2B customers in the UK and Ireland with an accent on AI agent deployment and API integrations. Focus on driving revenue retention (GRR/NRR), identifying expansion opportunities, and bridging the gap between product and revenue.

Location: Remote (Must be based in the UK or Ireland)

Company

An AI research and product company transforming human-technology interaction through high-fidelity AI voice models.

What you will do

• Own technical onboarding and enablement for the full platform, including speech models and AI Agents.
• Advise customers on production deployment, analyzing usage data to reduce friction and keep adoption moving.
• Manage a defined book of business focusing on Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and net expansion.
• Identify and close cross-sell and upsell opportunities end-to-end.
• Collaborate cross-functionally with Sales, Engineering, and Product teams to turn technical wins into revenue.

Requirements

• 5+ years of experience in Customer Success, Account Management, or TAM for B2B SaaS, DevTools, or AI/ML products.
• Must be based in the UK or Ireland with proven experience and knowledge of these markets.
• Fluent English proficiency.
• Hands-on experience building and deploying AI agents and navigating APIs/SDKs.
• Proven track record of owning a revenue quota and driving commercial outcomes.
• Ability to work independently in a remote-first, distributed team environment.

Culture & Benefits

• Opportunity to define the trajectory of AI in a high-velocity, innovative culture.
• Annual discretionary stipends for professional development and social travel.
• Annual company-wide offsites in international locations.
• Monthly co-working stipend for employees not located near main hubs.
• Emphasis on impact over job titles and an AI-first internal workflow.