Digital Customer Success Manager (Cybersecurity)

TL;DR

Digital Customer Success Manager (Cybersecurity): Managing a pooled coverage motion for business customers to promote product adoption and reduce churn with an accent on data-driven outreach and scaled engagement. Focus on identifying at-risk accounts, creating repeatable one-to-many programs, and collaborating with Product teams to improve the user experience.

Location: Remote (Must be based in the U.S.)

Salary: $100,000–$120,000 OTE

Company

hirify.global is a trusted identity security leader providing password and secrets management for millions of users worldwide.

What you will do

• Operate a pooled Digital Customer Success model using health scores and usage data to prioritize outreach and intervention.
• Engage priority customers via email, calls, and webinars to drive adoption and value realization.
• Implement recovery plays for at-risk customers to diagnose blockers and reduce preventable churn.
• Partner with Lifecycle Marketing to optimize automated email sequences and onboarding journeys.
• Collaborate with Product and Engineering teams to share customer insights and influence product improvements.
• Identify expansion-ready accounts and coordinate growth opportunities with Sales.

Requirements

• Analytical, data-driven approach to leverage usage metrics and adoption trends.
• Strong interpersonal and communication skills for building trust and consultative relationships.
• Must be based in the United States (no visa sponsorship provided).
• Commitment to a user-focused, product-led culture.

Nice to have

• Experience with CRM, Customer Success platforms, or product analytics tools.
• Background in security, identity (SSO, SCIM), or developer-focused software.
• Experience managing SMB or long-tail customer segments.
• Ability to create enablement content, playbooks, and webinars.

Culture & Benefits

• Fully remote work environment with a supportive global team.
• Opportunity to become an expert in security and open-source software markets.
• Dedicated professional development through the #growth-club.
• Purpose-driven work focused on improving internet security.

Hiring process

• Introduction call.
• Interviews with Head of Global Accounts and Chief Sales Officer.
• Case study evaluation.
• Reference checks.