Senior Customer Success Manager (Public Sector)

TL;DR

Senior Customer Success Manager (Public Sector): Driving strategic success and engagement for enterprise and public sector accounts on an intelligent workflow automation platform with an accent on onboarding, adoption, and expansion. Focus on aligning automation roadmaps with executive goals and orchestrating internal technical resources to maximize customer value.

Location: Remote (Must be based in the US and EST time zone)

Salary: $150,000–$170,000 (Target Annual Earnings)

Company

Tines is an intelligent workflow platform that uses AI, automation, and vendor-agnostic integrations to power critical business workflows for security, IT, and engineering teams.

What you will do

• Drive strategic success planning and engagement for enterprise and highly regulated public sector accounts.
• Orchestrate the onboarding experience in partnership with Customer Success Engineers to ensure timely use-case delivery.
• Analyze account health via dashboards and metrics to identify risks and provide thought leadership for process optimization.
• Develop automation roadmaps and lead Executive Business Reviews (QBRs) for VP and C-Suite stakeholders.
• Expand the platform's footprint beyond security teams into IT, HR, and Operations.
• Collaborate with Product and Engineering teams to translate customer needs into feature enhancements.

Requirements

• 8+ years of experience in technical account management, customer success, or post-sales roles at a technology company.
• 5+ years of experience working with public sector, federal, or highly regulated industries.
• Experience with SaaS solutions tailored for technical teams (Cybersecurity, DevOps, or IT).
• Strong ability to uncover complex problems and translate technical requirements for internal teams.
• Must be authorized to work for any employer in the U.S. (no visa sponsorship available).
• Must be based in the EST time zone.

Culture & Benefits

• Commitment to values of Simplicity, Speed, and Soundness.
• Culture that nurtures individual curiosity, growth, and integrity.
• Remote-first work environment.
• Opportunity to work with high-profile clients like Canva, Databricks, and Elastic.