Manager, Strategic Customer Experience (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Manager, Strategic Customer Experience (AI): Leading a team of AI-augmented Customer Success Managers to drive retention and expansion for strategic accounts with an accent on operational excellence and automation. Focus on building repeatable, high-performing engagement motions and leveraging AI tools to scale high-touch customer journeys.
Location: Must be based in the United States
Company
builds mobile and cloud solutions for real-time property data, empowering multifamily property management to improve operations and maximize returns.
What you will do
- Lead, coach, and develop a team of Strategic Customer Success Managers owning full-lifecycle accounts.
- Own team performance metrics including retention, expansion, satisfaction, and time-to-launch.
- Champion AI-augmented engagement strategies to scale high-quality touch across larger books of business.
- Partner with Sales on expansion planning and Product on roadmap alignment.
- Run proactive, data-driven risk management and capacity planning.
- Mature the strategic motion in preparation for team growth.
Requirements
- Must be based in the United States
- 5+ years in Customer Success, Professional Services, or Account Management in a B2B SaaS environment.
- 2+ years leading customer-facing teams in a high-growth environment.
- Demonstrated real-world application of AI in business workflows.
- Fluency with AI and automation in customer engagement.
- Strong operational skills including forecasting, capacity planning, and risk management.
Nice to have
- PropTech or multifamily industry experience.
- Experience with customer success platforms like Gainsight.
- Hands-on experience with LLMs, no-code automation, and data enrichment pipelines.
Culture & Benefits
- Flexible, supportive culture with a work-from-anywhere policy.
- Unlimited vacation time and generous paid parental leave.
- Competitive and equitable pay.
- Monthly stipends for wellness and home office expenses.
- Inclusive environment focused on long-term impact and professional growth.
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