Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Own deployment and activation success across a customer portfolio, translating customer use cases into measurable adoption outcomes with an accent on building champion networks, running customized workshops, and connecting platform usage to business ROI. Focus on designing and executing activation strategies that drive meaningful AI program adoption and long-term scaling.

Location: Hybrid (Chicago, IL; Austin, TX)

Salary: $167.5K – $211.5K OTE • Offers Equity • Offers Commission

Company

Writer builds an end-to-end enterprise platform for deploying AI agents grounded in customer data.

What you will do

• Own activation and platform success by understanding customer use cases, business objectives, and success metrics.
• Design and co-develop custom AI solutions and demos, translating use cases into workflows that drive measurable business impact.
• Implement activation strategies including champion programs, office hours, usage dashboards, and customized trainings.
• Build advocate networks and power user communities, including training internal customer trainers to scale enablement.
• Lead live and virtual instructor-led workshops and events, partnering with the curriculum team on customization and delivery.
• Continuously improve materials using customer feedback and adoption data, and collaborate cross-functionally to identify new training opportunities.

Requirements

• At least 9 years of proven experience owning activation success and driving measurable adoption outcomes.
• Deep experience mapping customer use cases to workflows and business objectives, and leveraging them to drive adoption.
• Proven experience implementing activation strategies such as champion programs, office hours, dashboards, and workshops.
• Track record building advocate networks and power user communities.
• Ability to connect platform usage to business outcomes and articulate ROI.
• Comfort scoping, designing, and delivering custom solutions and demos tailored to customer use cases.

Culture & Benefits

• Hybrid role based in the Chicago and Austin hubs.
• Generous PTO plus company holidays.
• Medical, dental, and vision coverage for you and your family.
• Paid parental leave for all parents (16 weeks) and fertility/family planning support.
• Health savings account with company contribution and flexible spending account options.
• 401k, company stock options, annual work-life stipends, and company/team off-sites.

Hiring process

• Application review followed by interview steps to evaluate experience, customer success approach, and fit for the role.