Director, Account Management (SaaS)

TL;DR

Director, Account Management (SaaS): Building and leading the first dedicated Account Management team to own client health, retention, and growth with an accent on zero-to-one function design and net revenue retention. Focus on designing team structures, hiring and coaching account managers, and optimizing renewal and expansion processes.

Location: Remote (US Only)

Company

hirify.global provides cloud-based software and services for nonprofits and associations to help them engage communities, simplify operations, and grow revenue.

What you will do

• Build the Account Management function from the ground up, including team structure, territories, and hiring plans.
• Own net revenue retention (NRR), renewal rates, and expansion targets across the client portfolio.
• Define the AM role duties, focusing on catching churn risk and closing cross-sell/upsell opportunities.
• Coach and develop Account Managers through pipeline reviews, call shadowing, and account planning.
• Create playbooks, templates, and enablement materials such as QBR decks and renewal scripts.
• Collaborate with Sales, Customer Success, and Product teams to align the client experience and influence the product roadmap.

Requirements

• 8+ years of B2B SaaS sales or account management experience.
• 3+ years of experience leading and coaching a team.
• Proven track record of building a function, program, or team from scratch.
• Direct experience owning retention and expansion revenue against NRR targets.
• Must be eligible to work in the United States without sponsorship.
• Proficiency with Salesforce and sales engagement tools like Gong or Salesloft.

Nice to have

• Familiarity with the association, nonprofit, or membership technology space.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) savings plan with company match.
• Flexible planned paid time off and generous sick leave.
• Employer-paid parental leave and short-term disability.
• Purpose-driven culture focused on amplifying the impact of non-profit organizations.