Director Of Account Management (SaaS)

TL;DR

Director of Account Management (SaaS): Leading a global team of 8 Account Managers across North America and EMEA to drive retention, growth, and the perpetual-to-subscription business model transformation. Focus on building scalable account management playbooks, personally engaging in complex enterprise deal cycles, and partnering with cross-functional leadership to maximize net revenue retention.

Location: Remote (NA/EMEA time zones preferred)

Company

hirify.global is a global leader in laboratory information management systems (LIMS) with nearly 40 years of experience, currently undergoing an aggressive platform modernization and go-to-market transformation backed by Turn/River Capital.

What you will do

• Manage, coach, and develop a distributed team of 8 Account Managers across NA and EMEA.
• Own the strategy and execution for migrating the enterprise install base from perpetual licenses to subscription agreements.
• Drive net revenue expansion through increased usage, multi-site rollouts, and cross-selling adjacent products.
• Personally engage in the team's largest and most complex enterprise accounts to structure deals and build multi-threaded relationships.
• Build and maintain repeatable playbooks, forecasting cadences, and performance metrics for the account management function.
• Act as the connective tissue between Sales, Customer Success, Product, and Finance to unblock expansion opportunities.

Requirements

• 5+ years in a sales or account management leadership role managing teams against revenue and retention targets.
• Proven experience with technical SaaS products and a willingness to work directly in the field alongside reps.
• Demonstrated experience driving commercial model transformations (e.g., perpetual-to-subscription).
• Global account experience navigating different buying cultures and procurement norms across NA and EMEA.
• Strong track record of account expansion including usage growth and cross-sell/upsell strategies.
• Proficiency with CRM tools like Salesforce and a data-driven approach to pipeline management.

Nice to have

• Experience at a company undergoing a PE-backed transformation.
• Domain expertise in LIMS, ELN, SDMS, QMS, or adjacent scientific/regulatory informatics software.
• Experience building an account management function from a less mature state.

Culture & Benefits

• Opportunity to lead a pivotal transformation at a mission-critical enterprise software company.
• High-impact role with significant visibility to executive leadership.
• Collaborative environment working across Sales, Product, and Finance.
• Global team exposure with a focus on professionalizing account management as a growth engine.