Onsite IT Support Specialist

TL;DR

Onsite IT Support Specialist (IT Support): Managing the day-to-day employee IT experience and hardware infrastructure for the NYC office with an accent on onboarding automation, asset management, and AV systems. Focus on optimizing Tier-1 resolution using AI workflows and ensuring audit-readiness for CMMC and SOC 2 certifications.

Location: Hybrid; must be based in New York City or Arlington

Company

hirify.global is a privacy-first mobile carrier building a secure network from the ground up to protect personal data and ensure national security.

What you will do

• Act as the primary IT point of contact and "face of IT" for the NYC office.
• Manage the end-to-end employee lifecycle, focusing on automating and optimizing onboarding and offboarding.
• Resolve Tier-1 support requests against SLAs and build AI-driven automation workflows to reduce resolution time.
• Build and maintain a ground-up asset management system for laptops and specialty hardware across multiple locations.
• Oversee physical IT infrastructure, including conference room AV tech and visitor systems.
• Evaluate, document, and integrate new vendor tools via SSO/SCIM.

Requirements

• 2-3+ years of IT support experience in a dynamic tech environment.
• Hands-on experience supporting Apple/macOS, with comfort in Windows and Linux.
• Familiarity with MDM tools such as Jamf or similar.
• Experience with ticketing systems like Jira Service Management and working to SLAs.
• Proven ability to set up and troubleshoot conference room hardware and software.
• Basic administration skills for Google Workspace and/or Microsoft 365.

Culture & Benefits

• High-trust, flat organizational structure with outsized responsibility.
• Top-tier healthcare and 401(k) matching.
• Generous vacation policy designed for genuine recharge.
• Inclusive culture committed to diversity and privacy as a fundamental right.