Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Managing a portfolio of high-touch enterprise trade companies to maximize product value and ensure revenue retention with an accent on senior-level relationship building and strategic problem-solving. Focus on analyzing user engagement data, identifying up-selling opportunities, and coaching customers on best practices.

Location: US Remote

Salary: $86,600 - $139,000 USD

Company

hirify.global provides comprehensive software solutions designed specifically for trades companies to manage and grow their businesses.

What you will do

• Manage a portfolio of ~35 high-touch Enterprise customer accounts with complex needs.
• Build and maintain senior-level relationships to provide a premium and high-caliber customer experience.
• Collaborate with customers to solve complex problems with out-of-the-box solutions to increase product value.
• Analyze user engagement data and identify actionable insights to report on KPIs.
• Organize customer segments to identify and execute up-selling and cross-selling opportunities.
• Mentor new hires and provide resources to members of the non-Enterprise Success Team.

Requirements

• 4+ years of combined account and/or project management experience in a customer-facing role.
• Must be based in the United States.
• Proven ability to multitask and manage multiple projects with strong attention to detail.
• Demonstrated capacity to lead, motivate, and work effectively in a fast-paced, entrepreneurial environment.
• Interest in project management and the ability to analyze data sets.
• Ability to perform up to 15% nationwide travel.

Culture & Benefits

• Flexible time off, recognition programs, and support for autonomous work.
• Comprehensive health benefits: company-paid medical, dental, and vision with HSA, FSA, and 401k match.
• Extensive family support: parental leave, up to $20k in fertility services, surrogacy, and adoption reimbursement.
• Investment in growth through a comprehensive onboarding program and leadership training at all levels.
• Additional perks including pet insurance and legal advisory services.