Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events. Focus on driving expansion opportunities within existing customers by identifying new use cases and teams and successfully introducing hirify.global solutions.

Location: Must be based anywhere in the US or Canada

Salary: $120k - $150k OTE (San Francisco, New York, Seattle) + equity + benefits, $100k - 130k OTE (Other US locations) + equity + benefits. Compensation will be determined based on a candidate’s level of experience and location.

Company

hirify.global is where exceptional people come to do the best work of their careers; more than 94% of the Fortune 500 use hirify.global to ensure work gets done right, and see how to do it even better.

What you will do

• Act as a primary point of contact for Enterprise customers using hirify.global across a variety of geographies, industries and use cases.
• Successfully onboard new customers to hirify.global by supporting account setup, planning and enablement that is tailored to their business needs.
• Identify signals and craft necessary interventions to ensure strong adoption of hirify.global and progress towards the customer’s goals.
• Manage contract renewals to maintain best-in-class customer and revenue retention, and provide a seamless customer experience.
• Collaborate with hirify.global Product, Marketing, and Support team members across initiatives to surface relevant customer insights and feedback.

Requirements

• 3-6 years of relevant work experience in customer-facing roles such as customer success, account management, or sales for a SaaS solution.
• Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers.
• Passion for technology and the ability to quickly learn new SaaS software applications.

Culture & Benefits

• Some of the nicest and smartest teammates you’ll ever work with.
• Competitive salaries and Equity in a hypergrowth startup.
• Comprehensive healthcare benefits.
• Flexible PTO.
• 401k, Parental Leave, and Commuter Benefits (SF office employees).
• WFH Stipend.