Customer Success Manager

TL;DR

Customer Success Manager: Onboarding and driving adoption for Enterprise customers, managing renewals and identifying expansion opportunities, with an accent on product expertise, strategic interventions, and ROI communication. Focus on building strong customer relationships, collaborating with cross-functional teams, and continuously improving key metrics like adoption, retention, and expansion.

Location: Remote, must be based anywhere in the US or Canada

Salary: $120,000–$150,000 OTE (San Francisco, New York, Seattle); $100,000–$130,000 OTE (Other US locations) + equity + benefits

Company

hirify.global is a Workflow AI platform company founded in 2019, growing fast, and valued at over $1 billion, aiming to uplevel how people do work.

What you will do

• Act as primary point of contact for Enterprise customers across various geographies, industries, and use cases.
• Successfully onboard new customers by supporting account setup, planning, and tailored enablement.
• Advise customers on best practices and effective use of hirify.global leveraging your product expertise.
• Identify signals and craft interventions to ensure strong adoption and progress towards customer goals.
• Assess activity data to calculate and communicate ROI to customers based on business results.
• Manage contract renewals to maintain best-in-class customer and revenue retention, providing a seamless customer experience.

Requirements

• 3-6 years of relevant work experience, with interest in building new skills at a fast-paced startup.
• Ability to manage a high-touch book of business from onboarding through renewals.
• Experience in customer success or account management for a SaaS solution (strongly preferred: owning subscription renewals and expansion targets).
• Engaging presentation skills and ability to connect with and influence others.
• Strong communication and interpersonal skills, explaining technical concepts to non-technical audiences.
• Excellent organizational and time-management skills, coordinating deliverables across many customers.

Culture & Benefits

• Work with smart and supportive teammates who aspire to master their crafts.
• Embrace values like Accelerate Impact, Raise the Bar, and Rapid Learning.
• Competitive salaries and equity in a hypergrowth startup.
• Comprehensive healthcare benefits and Flexible PTO.
• 401k and Parental Leave.
• WFH Stipend to support your remote setup.