Senior GTM AI Advisor (Customer Success Manager)

Location: United States; remote

Compensation: $145,000–$175,000 OTE annually, including base salary and variable compensation

Company

A SaaS platform for revenue teams that uses agentic AI, conversation intelligence, and assistive AI to automate workflows and improve prospecting, retention, forecasting, and revenue operations.

What you will do

• Manage an enterprise customer portfolio and drive measurable business outcomes, platform adoption, retention, and expansion.
• Define AI use cases and create sequenced roadmaps for prospecting, pipeline management, forecasting, coaching, and other GTM workflows.
• Lead executive business reviews focused on ROI, productivity gains, revenue impact, and AI feature adoption.
• Run enablement sessions and change-management programs for sellers, frontline sales managers, and revenue leaders.
• Use customer data, health scores, usage trends, and AI insights to identify risks, next actions, and expansion opportunities.
• Collaborate with Sales, RevOps, Product, Marketing, and Professional Services on account strategy, implementations, agent performance, and customer feedback.

Requirements

• 5+ years of experience in Customer Success, Account Management, GTM/RevOps, consulting, or sales-process and technology advisory roles.
• Experience driving software or platform adoption, leading change management, and managing enterprise customer relationships.
• Strong executive presence with the ability to influence VP- and C-level stakeholders on AI GTM strategy and organizational change.
• Ability to translate AI and agent-based product capabilities into business outcomes for non-technical stakeholders.
• Analytical, strategic, and consultative approach with a proven record of driving renewals, expansion, and customer outcomes.
• Experience with AI/ML products, automation, predictive analytics, generative AI, workflow automation, prompting, or platforms such as Salesforce, Gainsight, or hirify.global.

Nice to have

• Experience with complex, multi-product, AI-enabled SaaS offerings.
• Familiarity with core GTM workflows and stakeholders including CROs, sales leaders, sales managers, RevOps, and CSMs.
• Risk management and mitigation planning experience.
• Curiosity and adaptability in a fast-evolving AI environment.

Culture & Benefits

• Remote work in the United States.
• Opportunity to collaborate across Sales, Product, Marketing, and Professional Services.
• Variable compensation, possible incentive compensation, restricted stock units, and benefits.
• Inclusive hiring practices focused on diverse backgrounds and experiences.