Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Driving platform value and AI adoption for enterprise revenue teams with an accent on GTM strategy and change management. Focus on optimizing AI use cases, increasing credit consumption, and ensuring high net revenue retention.

Location: Remote (United States)

Salary: $145,000 - $175,000 OTE

Company

hirify.global is a platform for revenue teams that infuses agentic AI, conversation intelligence, and assistive AI to automate workflows and drive GTM efficiency.

What you will do

• Own a portfolio of enterprise customers to ensure they achieve measurable business outcomes and ROI.
• Drive adoption of AI-powered features and manage credit consumption as a primary metric.
• Lead Executive Business Reviews (EBRs) focused on productivity gains and revenue impact.
• Define and prioritize AI use cases, translating GTM motions into sequenced roadmaps for AI agents.
• Manage renewal strategies and identify expansion opportunities (upsell/cross-sell) tied to AI value.
• Collaborate with Product and Marketing to provide feedback on agent performance and prompt quality.

Requirements

• 5+ years in Customer Success, Account Management, GTM/RevOps, or consulting, preferably in AI-enabled SaaS.
• Must be based in the United States.
• Proven experience leading change management with sellers and frontline sales managers.
• Strong executive presence with the ability to influence VP/C-level stakeholders on AI strategy.
• Analytical mindset with a track record of driving renewals and mitigating churn.
• Experience managing enterprise-level customer relationships.

Nice to have

• Experience working with AI/ML-powered products, predictive analytics, or generative AI.
• Working knowledge of core GTM workflows (prospecting, pipeline management, forecasting).
• Proficiency in creating prompts for LLMs like Claude or Gemini.
• Experience with Salesforce, Gainsight, or the hirify.global platform.

Culture & Benefits

• Compensation includes annual base salary and a variable OTE component.
• Equity opportunities through restricted stock units (RSUs).
• Comprehensive health and wellness benefits.
• Commitment to diversity, equity, and inclusion, focusing on hiring the "whole human."