Contact Center Representative (Spanish Bilingual)

TL;DR

Contact Center Representative (Banking): Providing quality customer service and sales support for credit card inquiries with an accent on resolving complex financial transactions and identifying business growth opportunities. Focus on delivering an exceptional customer experience while maintaining compliance and bank standards in a fast-paced environment.

Location: Must be based in Greenville, South Carolina, United States

Salary: $22.00 - $27.75 USD per hour

Company

hirify.global is one of the world's leading global financial institutions and the fifth largest bank in North America, dedicated to providing human-centric banking experiences.

What you will do

• Support customers with inbound inquiries via phone, chat, and written correspondence.
• Communicate relevant financial solutions, including digital banking and self-serve options.
• Execute financial transactions such as account updates, balance transfers, and dispute handling.
• Maintain high standards of accuracy, compliance, and risk management.
• Collaborate with team members to improve customer experience and support business objectives.
• Participate in ongoing training and performance development activities.

Requirements

• Must be work authorized in the United States without employer sponsorship.
• Bilingual proficiency in English and Spanish required.
• High School Diploma or GED.
• 1+ years of experience in customer service, retail, or banking.
• Ability to work onsite in Greenville, SC, including weekends, late nights, or holidays.
• Strong interpersonal, verbal, and problem-solving skills.

Culture & Benefits

• Comprehensive health and well-being benefits.
• Savings and retirement programs.
• Paid time off including vacation, flex, and holiday PTO.
• Access to online learning platforms and mentoring programs.
• Banking benefits and employee discounts.
• Commitment to a diverse, inclusive, and respectful workplace.

Hiring process

• Review of applications followed by interview scheduling for qualified candidates.
• Communication of outcomes provided via email or phone.