Customer Service Specialist (Temporary and Remote)

TL;DR

Customer Service Specialist (Temporary and Remote): Deliver world-class customer experience across inbound calls, outbound calls, email, and online chat, handling Tier 1 non-product inquiries and basic troubleshooting for hirify.global devices, free apps, and customer accounts. Focus on timely resolution, ticket-based triage and escalation, de-escalation of customer service issues (including technical and shipping concerns), and connecting prospects to the Intake & Engagement team with empathy for customers with aphasia and speech/language challenges.

Location: Remote (home office) within the USA

Salary: $50,000–$55,000 per year (plus $3,000 bilingual differential when applicable)

Company

hirify.global provides speech-generating devices and AAC technology to improve communication outcomes for people with communication impairments.

What you will do

• Provide customer support to prospects and existing customers across calls, email, and online chat.
• Resolve Tier 1 issues and perform basic troubleshooting for hirify.global products (free apps, customer accounts, and devices).
• Use a ticket system to document issues, opportunities, and transfers to the appropriate departments.
• Proactively follow up to ensure customer concerns are resolved and escalate/triage when needed.
• De-escalate customer service matters, including technical issues (devices, websites, online therapy platform) and shipping.
• Educate customers on products, services, and the trial process, and hand off prospects to the Intake & Engagement team.

Requirements

• Spanish: fluent proficiency
• 2 years of customer service experience.
• Bachelor’s degree or equivalent combination of education and experience.
• Proficiency with Microsoft Office, VOIP, and Zoom.
• Excellent written and verbal communication skills, including active listening.
• Ability to support individuals with aphasia and other speech/language challenges with empathy and compassion.

Culture & Benefits

• Remote work from a home office with reliable and secure internet access.
• Starting salary range of $50,000–$55,000 per year.
• $3,000 bilingual differential when applicable.
• Comprehensive benefits package and pay transparency commitment.
• Inclusive and accessible workplace with reasonable accommodations available.

Hiring process

• Interviews and evaluation of customer service fit and communication skills.
• Compensation and benefits discussion during the hiring process.