Product Manager Client Support (Fintech)

TL;DR

Product Manager Client Support (Fintech): Designing and delivering a seamless, human-centered customer support experience across all client touchpoints with an accent on operational efficiency and scalable support journeys. Focus on optimizing support tooling, automating workflows, and utilizing data-driven insights to improve client satisfaction metrics.

Location: Must be based in or be able to relocate to Limassol, Cyprus (Hybrid)

Company

hirify.global is a global financial services provider specializing in trading platforms and FX markets.

What you will do

• Define and execute the vision and strategy for the end-to-end customer support experience.
• Design scalable and personalized support journeys across multiple channels to improve client satisfaction.
• Drive the evolution of support tooling, ticketing systems, and automation capabilities.
• Collaborate with engineering, design, compliance, and risk teams to resolve friction points.
• Establish and monitor KPIs to drive measurable business outcomes and operational efficiency.
• Act as the primary liaison between product, IT, and business development for the full delivery lifecycle.

Requirements

• Must be willing to relocate to Cyprus.
• BSc/MSc in Mathematics, Statistics, Finance, Computer Science, or Business Management.
• 3+ years of product management experience in support, operations, or CX domains.
• Proven track record of improving customer journeys through data-driven decisions.
• Strong analytical skills and experience defining and interpreting KPIs.
• Ability to lead technical discussions to resolve operational bottlenecks.

Nice to have

• Experience with platforms like Zendesk, Salesforce Service Cloud, or Intercom.
• Knowledge of AI-powered support tools and chatbot automation.
• Background in fintech, trading platforms, or highly regulated financial industries.
• Understanding of CFDs, Options, Futures, and the FX market.

Culture & Benefits

• Competitive remuneration package with performance-based rewards.
• Private health insurance and corporate pension fund.
• Comprehensive relocation support for the employee and their family.
• Opportunities for continuous personal development and international training.
• Intellectually stimulating work environment.

Hiring process

• Intro chat with Talent Acquisition.
• Role-specific take-home technical task.
• Deep-dive interview with the future team.