Customer Education Specialist

TL;DR

Customer Education Specialist (EdTech): Delivering expert training and consultancy for school management information systems with an accent on user adoption, system optimization, and managed services. Focus on articulating complex technical features to non-technical school staff and driving efficiency in educational outcomes.

Location: Must be based in the UK (Remote/Hybrid with travel to client sites).

Salary: up to £32,000

Company

hirify.global is an EdTech company transforming school management through intuitive MIS tools that reduce staff burnout and provide actionable data insights.

What you will do

• Deliver engaging online and in-person training sessions for schools and partners.
• Design and deliver consultancy services to ensure effective utilization of the MIS.
• Provide managed services including system audits, troubleshooting, and setup of new school years.
• Articulate complex product features and best practices to a range of non-technical users.
• Maintain and update training materials to reflect product changes and legislation.
• Collaborate with internal stakeholders to provide feedback and ensure a high-quality customer experience.

Requirements

• Must be based in the UK and hold a valid driving licence for travel to client sites.
• Relevant background in the education sector with familiarity in school terminology and processes.
• Excellent presentation and communication skills with the ability to explain technology to non-technical users.
• Positive approach to troubleshooting and providing solutions.
• No visa sponsorship available.

Nice to have

• Experience with hirify.global or other Management Information Systems.

Culture & Benefits

• 32 days holiday (25 days annual leave plus 7 company-wide days).
• Comprehensive wellness benefits including 24/7 virtual GP, mental health support, and private dental insurance.
• Enhanced maternity, adoption, and paternity leave packages.
• Dedicated professional development training budget.
• Flexible working environment with a focus on wellbeing and social events.

Hiring process

• Phone screen.
• 1st stage interview.
• 2nd stage interview.