Renewal Specialist (SaaS)

TL;DR

Renewal Specialist (SaaS): Managing and renewing software contracts for MSP customers with an accent on retention and revenue growth. Focus on driving renewal rates, mitigating risk factors, and identifying upsell opportunities within the customer base.

Location: Miami, FL

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Drive renewal conversations to increase renewal rates and identify upsell opportunities.
• Collaborate with Account Management to identify risk factors and ensure smooth execution.
• Partner with General Managers and Product teams to share customer feedback and support negotiations.
• Ensure renewals are accurately documented and properly forecasted.
• Build and maintain strong relationships with customers and partners to resolve contract issues.
• Continuously improve the renewal process to increase retention and reduce churn.

Requirements

• 2+ years of experience in renewals, account management, or customer success.
• Professional background in a B2B or SaaS environment.
• Direct experience managing software contract renewals and driving retention outcomes.
• Must be located in or able to work from Miami, FL.

Nice to have

• Experience managing subscription or contract renewals end-to-end.
• Proficiency with CRM systems, specifically Salesforce.
• Strong negotiation and relationship management skills.
• Ability to manage large and complex books of business.

Culture & Benefits

• High-growth, high-performance environment that values innovation and accountability.
• Collaborative culture focused on customer success and revenue growth.
• Opportunity to work with a global company backed by Insight Partners.