Renewals Advocacy Manager (SaaS)

TL;DR

Renewals Advocacy Manager (SaaS): Leading customer advocacy and executive engagement initiatives across the Global Renewals organization with an accent on retention outcomes and executive alignment. Focus on translating customer feedback into business action, driving cross-functional execution, and improving the long-term customer experience during the renewal cycle.

Location: Remote (Must be based in the United States)

Salary: $127,200 — $325,600 USD (depending on geographic zone)

Company

hirify.global is the Data and AI Trust Company, specializing in data resilience and security posture management to enable the acceleration of safe AI at scale.

What you will do

• Lead executive engagement for renewals, including Executive Business Reviews (EBRs) and strategic customer meetings.
• Drive accountability for customer commitments, executive decisions, and risks across cross-functional teams.
• Prepare executive-ready briefings, presentations, and leadership communications supporting strategic priorities.
• Analyze Voice of the Customer feedback to influence business priorities and operational execution at renewal time.
• Track advocacy initiatives and maintain executive visibility into customer sentiment and strategic priorities.
• Implement strategic initiatives to improve customer retention, experience, and operational excellence.

Requirements

• 8–12 years of experience in enterprise SaaS or software.
• Proven track record of partnering with VP-level executive leadership.
• Strong customer-facing experience in renewals, retention, or account management contexts.
• Exceptional executive communication, presentation, and relationship management skills.
• Commercial acumen with a deep understanding of enterprise software business models.
• Must be based in the United States.

Culture & Benefits

• Unlimited paid time off, 12 paid holidays, and 24 annual volunteer hours.
• Comprehensive medical, dental, and vision coverage starting on day one.
• 401(k) retirement plan with company matching contributions.
• Paid parental leave (8-16 weeks) and fertility, adoption, and surrogacy support.
• Mental health support, therapy sessions, and digital wellness tools via EAP.
• Professional growth opportunities via LinkedIn Learning, O’Reilly, and Global Day of Learning.