Customer Success Renewal Specialist (Ecommerce)

TL;DR

Customer Success Renewal Specialist (Ecommerce): Managing customer renewals and churn prevention for an AI-driven commerce ecosystem with an accent on negotiation and retention strategies. Focus on identifying at-risk accounts, closing multi-year subscriptions, and identifying upsell opportunities to maximize lifetime value.

Location: Austin, TX (Hybrid)

Salary: $61,635 - $104,236

Company

hirify.global provides a leading e-commerce platform helping merchants of all sizes increase sales and grow their businesses.

What you will do

• Identify at-risk customers and develop tailored renewal strategies to prevent churn.
• Negotiate multi-year subscription renewals and close deals on time and within budget.
• Identify and close upsell/cross-sell opportunities during renewal engagements.
• Analyze merchant behavior and collaborate with Product and Business Development teams to improve functionality.
• Coordinate renewal activities with Sales and Customer Success teams to ensure alignment.
• Develop solutions to improve customer satisfaction and brand loyalty.

Requirements

• Must be based in Austin, TX
• Minimum 2 years of experience in a renewal or sales role with strong negotiation skills.
• Proven experience in a customer-facing, service-oriented role.
• Proficiency with MS Office, Google Workspace, and Tableau.
• Strong understanding of web, eCommerce, and hosting technologies.
• Experience with Salesforce CRM and Zendesk is preferred.

Culture & Benefits

• Work at a company named a 2026 "Best Place to Work" in Austin.
• Eligible for variable compensation such as bonuses, commissions, and equity.
• Inclusive and accessible hiring experience and workplace culture.
• Comprehensive benefits in accordance with local policies.