Customer Solutions Specialist

TL;DR

Customer Solutions Specialist (Payroll/HCM): Lead end-to-end implementations for new payroll bureau clients licensing the hirify.global Payroll product suite with an accent on payroll configuration, accurate payroll data migration, and go-live support. Focus on managing complex multi-stakeholder onboarding from kickoff through training, compliance considerations, and post-go-live health checks.

Location: Remote (US)

Salary: $86,000-$106,000 per year, plus equity and benefits

Company

hirify.global builds earned wage access products that provide real-time financial flexibility.

What you will do

• Own full-cycle implementations for payroll bureau clients licensing hirify.global Payroll, from kickoff through go-live.
• Configure the hirify.global Payroll platform to match each bureau’s business rules, workflows, and client requirements.
• Run payroll data migration: extract, map, validate, and import legacy payroll data with high accuracy.
• Deliver training and documentation for bureau administrators and end users.
• Provide hands-on consulting on payroll configuration best practices, compliance considerations, and system optimization.
• Manage project plans, timelines, status communication, and post-go-live support/health checks; maintain implementation documentation.

Requirements

• US-based for a remote role.
• 5+ years of experience in payroll or HCM, including hands-on system implementation, configuration, or consulting.
• Proven experience managing full-cycle B2B/SaaS software implementations.
• Strong payroll domain knowledge, including tax compliance and payroll data structures (hirify.globalgs, deductions, garnishments, etc.).
• Experience with payroll data migration (data mapping and validation).
• Excellent written and verbal communication skills, comfortable presenting and training external stakeholders.

Nice to have

• Payroll or HR certification or equivalent professional credential.
• Experience with payroll bureau, PEO, or multi-client payroll service business models.
• Experience with Millenium, PayEntry, Proliant, iSolved, Asure, Apex, or Execupay.

Culture & Benefits

• Remote position in a dynamic, fast-paced fintech environment.
• Base salary range of $86,000-$106,000 per year, plus equity and benefits.
• Implementation work with cross-functional collaboration across Customer Experience and Product teams.
• Human-led hiring decisions; AI tools may be used during the hiring process.

Hiring process

• Interviews with human interviewers and hiring managers.
• AI-powered tools may be used to assist interviewers (e.g., summaries/notes); final decisions are made by humans.